Customer Care

Returns

Things happen, minds change and that’s okay with us. Please get in touch by email within 14 days of receiving your shipment and let us know what is going on and how we can best help. Items for return can either be shipped to us or returned to our showroom in Surry Hills, even if the purchase was made online. Please understand that some restrictions may apply to returns & exchanges. Any items returned used, worn or damaged will not be accepted for return or exchange. All shipping fees are non-refundable. We’ll endeavour to work with you to best resolve any issues that may arise when purchasing our product; we inspect all outgoing shipments and commit to ensuring our product is shipped and handled in the safest possible manner.

Shipping

Australia

Australian orders are sent using Australia Post or Star Track depending on location. Detailed tracking information is provided once the order has been fulfilled.Orders are fulfilled within one business day of being placed. Our team operates during business hours Monday – Friday, excluding weekends and NSW public holidays. For delivery, allow 2-4 business days for regular shipping or 1-2 for express from the dispatch date. All residential shipments will be sent with an authority to leave, which generally means packages are left at the front door. We offer free express shipping on orders over $350.

International

Worktones offers worldwide shipping using AusPost Express, DHL or UPS. Orders will generally be packed for dispatch within one business day. Shipping costs are calculated at checkout, and detailed tracking information is provided once the order has been fulfilled. Deliveries generally take 7-14 business days.

Local pickup

A pickup option is available for those who are able to collect from our showroom in Surry Hills, Sydney. If the order is made during business hours, orders can be fulfilled and picked up straight away if required. If there’s no rush, you will receive an email once the order is ready and you’re welcome to come by whenever is suitable. Collection is available Monday - Friday, 10-4 pm.

Frequently asked questions

Is there a place to try on your items before I buy?

Our showroom in Surry Hills is open to the public from 10 - 4 pm, Monday to Friday where you’re welcome to come in, try on items and make a purchase.

Do you offer wholesale pricing?

The prices you see on our website are structured for businesses and therefore are our best rates. We do offer quantity discounts, all of which are outlined in the description of each product.

I am looking to purchase more than 100 units of a product. Do you offer any further quantity discounts than what’s on your website?

Please get in touch at hi@worktones.com and we can discuss options.

Can you make alterations?

We can yes, but it’s generally quicker and more cost-effective with an alterations specialist. Our aprons have a simple fold so that taking length off is an easy process.

Can I customise your products with my branding?

Yes! We offer embroidery and screen printing for order quantities over 25. Learn more about this service here.

The product I am after is sold out, will you be restocking?

Our styles rarely change, so most likely yes. If you get in touch at hi@worktones.com, we can give you an ETA.

How do I wash or dry my items?

Always follow the care label. Be nice to your garments and they will be nice to you.

So you specialise in hospitality, but can you help with custom uniforms for other industries?

Yes, we’ve created custom aprons, garments and accessories for the likes of hair salons, architects and florists.

I still can’t find what I am looking for…

Email us at hi@worktones.com or call us at +61 2 7203 1616.